Returns Policy

📩 Return Authorization

All returns must be authorized by our Customer Service Team.

Please email [email protected] if you wish to make a return.

Please do not send us product(s) that have not been authorized for return with our Customer Service Team.

We do not issue refunds for non-authorized returns and non-qualifying items, and we cannot return the items to you.

📦 Return Condition

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.

We reserve the right to limit returns to unopened or defective products.

Defective product(s) will be replaced with a like item, upon return.

🛠️ Faulty Items & Warranty

Terms and conditions of manufacturer’s warranty apply to defective video games systems and computer hardware after 30 days.

Non faulty goods or incorrect items must be sent back within 14 days of receipt.

Faulty software or pre owned hardware can be returned up to 3 months after the date on which it was dispatched.

Faulty new hardware can be returned for a like-for-like exchange up to 12 months after the date on which it was dispatched.

🚫 We Do Not Accept Returns Of

• Any product(s) returned more than 30 days from the date on the packing slip.
• Any product(s) that has been opened or taken out of its plastic wrap.
• Any product(s) not in its original condition.
• Any product(s) that is damaged, played, or missing parts.
• Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
• Any product part of an offer/promotion returned to us will result in the other items being charged at full price.

💻 PC Games & Requirements

Customers are advised to check the specifications of their PC prior to the purchase of PC games.

We cannot exchange or refund non faulty PC games.

If your PC does not meet the requirements of a PC game, the game is not deemed faulty.

🛡️ Game Protection

Game Protection, once purchased, is non refundable.

☎️ Hardware Issues

We advise all customers experiencing hardware issues to contact the manufacturer in the first instance.

The majority of issues can be resolved over the phone through troubleshooting with customer care lines.

🏷️ Promotional Discounts & Returns

If you return an order placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer.

These discounts were deducted from the original purchase amount.

Any products that are part of this offer will then be charged at full price as a result.

📮 Proof of Posting

If you return any product to us, please obtain a proof of posting receipt from the Post Office.

Kotsios likes evidence. Honestly, same.

💸 Postage Costs

If the reason for your return is due to an error on our part with your order or a faulty product, we will refund your postage costs.

If your return was not authorized by our Customer Service Team before you sent your return back, we are not responsible for refunding your postage costs.

Any faulty product not deemed faulty once tested will be charged the return postage cost to send this product back to you.

This does not affect your statutory rights.

🌍 International Customers

To return products purchased online, please email [email protected] with:

• Your order number
• Your contact details
• The product you wish to return
• The issue

🏢 Return Address

Once your return is authorised, send it to:

Returns Department
Gamers’ Boulevard
13, Solonos Michaelidi Street
1035,
Nicosia
Cyprus

⏳ Processing Time

Please allow 14 working days for your return to be processed once it is received back.

We know waiting is painful. Rayan once waited 14 minutes for food and called it “a human rights issue.”